Right of cancellation
You may rescind your contractual declaration in text format (e.g. letter, fax, e-mail) within 14 days without specifying reasons, or – if goods are delivered prior to expiration of this term – by return of goods. This term begins upon receipt of this notice in text form, but not prior to goods being delivered to the recipient (in the case of recurring shipments of the same goods not prior to receipt of the first partial shipment), not prior to us meeting our obligations to inform pursuant to Article 246 § 2 in conjunction with § 1 section 1 and 2 Introductory Act to the German Civil Code and our obligations pursuant to § 312g Section 1 Sentence 1 German Civil Code in Conjunction with Article 246 § 3 Introductory Act to the German Civil Code.
To honour the cancellation period you must simply send your cancellation notice or the goods in due time. Please submit your cancellation to:
Essenza Nobile GmbH
Fax: 0049 (0) 621 / 122 08 75
You can submit the cancellation with this online form under the following url: https://essenza-nobile.de/formcancellation
In the event of an effective cancellation both parties shall return the services rendered and surrender any benefits received (e.g. interest). If you are unable to return or surrender the service received and benefits thereof (e.g. benefits of use) in whole or in part, or only in deteriorated condition, you are obligated to compensate us for lost value. A deterioration of goods and benefits of use shall only be compensated if such use or deterioration is due to handling the goods beyond mere verification of characteristics and functionality. "Verification of characteristics and functionality" refers to testing and trying the respective item as would be possible and customary in a retail store. Goods suitable for parcel post shall be returned at our risk. The return shipment is free of charge to you. Items not suitable for parcel post shipment will be picked up from your location. Obligations to refund payment must be satisfied within 30 days. For you this term start at the time the cancellation or product is sent, for us upon receipt thereof.
Exclusion of cancellation
The right to cancel pursuant to § 312d sect. 4 German Civil Code does not apply if, among other things, to distance selling contracts for delivery of goods produced to customer specifications or clearly customised to personal needs, or are not suitable for return shipment due to their properties.
Sample Cancellation Form
If you want to withdraw from the contract, please complete all information in this form and return it to us.
To: Essenza Nobile GmbH
0621 - 17894040
0621 - 1220875
I / We (*) hereby withdraw from the contract signed by me / us for the purchase of goods / the rendering of services as listed below:
Date of Order:_______________
Date of Receipt:______________
Consumer(s) Name(s): _________
Consumer(s) Signature(s) (forms returned on paper only)
(*) Please delete where inapplicable.
End of cancellation notice