Right of cancellation

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period will expire fourteen days from the day you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us (Essenza Nobile GmbH, Hebelstrasse 13, 68161, Mannheim, [email protected], 0621 - 17894040, 0621 - 1220875) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or email). You may use the attached model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse you all payments received from you, including the costs of delivery (except the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; otherwise, you will not incur any fees due to such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having returned the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and, in any event, not later than fourteen days from the day you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the goods' nature, characteristics, and functioning.

For a full refund, it is necessary to return the entire order along with promotional items like free samples or gifts with purchased goods (Gift with Purchase offers). Missing samples might be deducted from the refunded amount. 

Exclusion of the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of goods that an individual selection or determination by the consumer is decisive or tailored to the consumer's personal needs. The right of withdrawal also does not apply to the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded, as well as to the delivery of sealed goods which are not suitable for return due to reasons of health protection or hygiene if their seal has been removed after delivery.

The right of withdrawal does not apply to consumers who, at the time of the conclusion of the contract, do not belong to a member state of the European Union and whose sole place of residence and delivery address are outside the European Union at the time of the conclusion of the contract.

Sample Cancellation Form

If you want to withdraw from the contract, please complete all information in this form and return it to us.

To: Essenza Nobile GmbH
Hebelstrasse 13
68161 Mannheim
[email protected]
0621 - 17894040
0621 - 1220875

I / We (*) hereby withdraw from the contract signed by me / us for the purchase of goods / the rendering of services as listed below:

Date of Order:_______________
Date of Receipt:______________
Consumer(s) Name(s): _________
Consumer(s) Address:__________
Consumer(s) Signature(s) (forms returned on paper only)
Date: ___________________

(*) Please delete where inapplicable.

End of cancellation notice